Desert
Solutions FAQ's
Q: What is
done to protect my information?
A: Desert Solutions gathers customer data for the
purposes of our own accounting and customer tracking. We DO NOT and
WILL NOT sell your info or share your info with any outside party
unless required to do so by law. That includes for purposes of solicitation
or otherwise. We will use your information internally, and anyone
working for Desert Solutions signs a privacy agreement protecting
all customer data and information.
Q: Why buy
a system from Desert Solutions?
A: Desert Solutions systems have been in use since
1994. The systems that were installed in 1996 were still up and running
with very little maintenance in 2002. - Desert Solutions builds a
reliable system that is custom fit to your company or situation. We
do not sell you a lot of stuff that you do not need as bells and whistles.
We value your budget and business and provide honest consultation
and outstanding customer service to keep you as our customer.
Q: Who will be
working on my system?
A: Desert Solutions
employs A+ & Microsoft Certification Trained technitians, along
with Seasoned Database / Code Programmers. We require all employees
to sign
our Policy agreement which includes Customer Information
Privacy. We build our own systems in-house and we do design / graphics
work as well. We form a diverse team to suit the many needs of
the small business and home-office user.
Q:
How Secure is my web-site, what if the power goes out? How fast are
they?:
Desert
Solutions Servers are maintained by a world class Server Management
Company. - Here are the details of what is provided (Updated 10/02)
regarding Server Hosting through Desert Solutions via our contracted
source.
Facilities:
Newark, New Jersey; San Jose, California and London, U.K.
Each center is staffed 24 x 7 with highly trained, experienced support
engineers.
Speed - Powered by OC48 -192 backbones.
Intelligent Routing - We utilize BGP to provide intelligent, fail-safe
routing. We route your users to the fastest available connection to
ensure maximum connection speed and virtually eliminate down time.
Scalability - Provider buys transit from 10 Tier 1 backbone providers,
including AT&T, Qwest and Level 3 and has over 4GB of provisioned
data capacity.
Redundancy - Built-in redundancy through multiple redundant network
connections and redundant router and switch configuration.
Physical Security
Our facilities are manned with 24/7 security personnel. Badge/photo
ID access screening as well as biometric access screening are employed
for an added level of security. We have installed a dual door floor
trap design for access to the raised floor area, and we require escorts
to gain access to raised floor areas. Sensitive security areas within
the center are protected by motion sensors and security breach alarms,
and video cameras installed throughout the center are continuously
monitored by security personnel.
Network Security
All of our systems are designed to maintain a quality of service throughout
the network by prioritizing packets to maintain an order of precedence
of services. Each network device is equipped to filter out DOS attacks.
We also offer intelligent, multilayer access control that can be utilized
to protect the network from the impact of attacks while reducing the
risk of inadvertently discarding legitimate traffic.
Backup Power
Our Management Company furnishes dual power availability to each
rack unit from independent power distribution units (PDUs), removing
PDU
loss
as
a single point of failure. To ensure stable connectivity, we provide
a redundant Need+1 (N+1) design of uninterruptible power supplies
utilizing two separate commercial power feeds from two separate power
grids to provide power to the center. Five redundant standby generators
guarantee consistent operation in the event of a power failure from
commercial power. These generators are equipped with 72 hours of
diesel
fuel on site, and two contractors are on call to refuel to the storage
tanks.
Disaster Control
Our world-class facilities feature seismically braced racks and are
designed to withstand disastrous conditions, ensuring that your systems
and equipment continue to run even under extreme conditions. A second
point of presence is always available to clients seeking fail-safe
redundancy.
Environmental Controls
Our Management Company has implemented a Need+1 (N+1) design of cooling
towers, water pumps and chillers to maintain a controlled environment.
Conditions
are a uniform 72° with 50% relative humidity. Multiple air handling
units provide another level of redundancy to further ensure consistently
sound environmental conditions.
Fire Protection
Fire detection and suppression systems ensure 24/7 operation of your
critical systems. Dual fire detection (photo electronic/ionization
and sniffer) systems are in place to constantly monitor for any potential
areas of concern. A multi-zone pre-action dry pipe suppression system
allows any suppression necessary to be contained to the affected area;
conditions elsewhere will not be disrupted.
Network Uptime Guarantee
Our Management Company guarantees that the network will be available
99.999% of the time, excluding scheduled maintenance.
Server Hardware Guarantee
Our Management Company guarantees the hardware components on any
server that we supply and will replace any failed component at no
cost to
the customer.
Service Level Agreements
Our Management Company guarantees its services with industry leading
SLA's. Areas of coverage include but are not limited to: network
uptime and access
speed, specific response and escalation procedures and the replacement
and/or maintenance of hardware and software.
Privacy
Statement: We will never sell your information or provide
it to anyone else (unless required by law to do so). We use it for ourselves
to contact you or for sales record purposes only. We rarely send e-mail
(Usually less than 1 per month) as well. We do not believe in or support
SPAM. We don't use Cookies either... Our store runs a bit slower because
of this, but it is on a secure server. You are safe with us! Thanks
for your business!
We
Support Our Nation and our Hero's! Great
Work Troops!!!
Let
us not forget those who have sacrificed so much to brighten our future...
We Remember...
®Desert
Solutions™
